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Shipping policy

Shipping & Delivery

At Eirin, we aim to deliver your order quickly, reliably, and with the same attention to detail we put into every product.

Made to Order

Some of our products are made to order. This allows us to reduce waste and produce more responsibly, while keeping our designs available in a wide range of sizes and styles.

Where Your Order Ships From

All products are designed in Ireland.

Depending on the item and your location, orders may be fulfilled from our partner facilities in the UK, Europe, the US, or Australia. This helps:

  • Reduce delivery times
  • Minimise long-distance shipping
  • Get your order to you as efficiently as possible

If your tracking shows a different origin, this is completely normal.

Processing Time

Orders are typically processed and dispatched within 24–48 hours (Monday–Saturday).

During busy periods (such as holidays or product launches), processing may take slightly longer — but we always aim to dispatch as quickly as possible.

Delivery Options

You can choose your preferred shipping option at checkout:

Standard Tracked Shipping

  • Fully tracked from dispatch to delivery
  • Reliable delivery via trusted courier partners
  • Free on orders over £50 / €60 / $65
  • Flat rate applied to orders below this threshold

Express Tracked Shipping

  • Faster, fully tracked delivery
  • Prioritised handling and transit
  • Available at checkout for an additional cost
  • Not included in free shipping offer

Shipping Rates

Shipping rates are kept as low as possible and may vary depending on your location.
Final pricing is always shown clearly at checkout before payment.

International Shipping

We ship worldwide.

Delivery times may vary depending on your location and local postal services, but most international orders arrive within 7–10 days after dispatch.

Address Accuracy

Please double-check your shipping details before placing your order.

We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses.

Lost or Missing Orders

If your order is marked as delivered but hasn’t arrived:

  1. Check your delivery location and safe places
  2. Ask neighbours or your local delivery office
  3. Contact us and we’ll help investigate

Failed Deliveries & Unclaimed Orders

If a delivery is unsuccessful and the item is returned to us:

  • We cannot guarantee a full refund
  • We may offer store credit depending on the situation

We’re always happy to review cases individually and help where we can.

Returns & Refunds

For full details on returns, exchanges, and refunds, please see our Returns & Refunds Policy.