Contact

Get In Touch

We would love to hear from you!

For general inquiries, advice on a product, questions about your order, or just to say hello, please send us a message through the contact form below or email us at - hello@eirin.co

 

  • Order Enquiries

    Got questions about your order? Need assistance with a courier? We’re here to help! Reach out via the link below, and our friendly and expert team will get back to you promptly. Your satisfaction is our top priority!

    Orders Contact

  • Influencers & Affiliates

    Are you interested in collaborating with us? We would love to connect with you! Reach out via the link below, and we’ll be in touch promptly. Your creative influence matters to us!

    Influencer Contact

  • Media & Press

    Journalists, media professionals, and press
    representatives, we’re here to assist you! For inquiries, interviews, or media-related matters, reach out below. We value your interest and look forward to connecting!

    Press Contact

FAQ's

Got Questions? We've Got Answers!

What countries do you ship to?

We’re thrilled to offer global shipping!

So no matter where you are in the world, we’ve got you covered.

What is your return/refund/exchange policy?

We accept returns and exchanges within 30 days of purchase for unused and unworn items.

Unfortunately, clearance items are not eligible.

Contact our customer service team to initiate the return/refund process. Refunds are issued to the original payment method within 48 hours, or you can choose store credit.

How long will it take to get my order?

Our standard delivery time for all items is 3 to 5 working days after order processing.

We strive to get every order delivered promptly within this time-frame!

Can I track my order?

Once you’ve placed an order with us, tracking details will be provided.

You can easily monitor the progress of your delivery using the unique tracking reference number.

What payment methods do you accept?

Our goal is to make your shopping experience as seamless as possible.

Whether you prefer the security of PayPal, the convenience of credit and debit cards, the flexibility of Klarna, or the ease of Clearpay, you can shop with confidence, knowing that your transactions are safe and secure!

How do I cancel/modify an order?

If you need to cancel or modify an order, we recommend reaching out to our customer service team as soon as possible.

They’ll guide you through the process and assist you in making any necessary changes.

What if my order arrives damaged?

If any item that we deliver to you arrives damaged or faulty, we will happily replace or refund it. Please contact us right away to organize a refund or replacement.

Have a question of your own?

For any additional questions or inquiries, we encourage you to get in touch with us directly.

Our friendly customer service team is here to assist you. Feel free to reach out via email, phone, or our website’s contact form which can be found above.

We’re committed to providing excellent support and ensuring your shopping experience is top-notch!