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Questions about your order, delivery, or returns? We’re here to help.
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For media enquiries, collaborations, or features, get in touch with our team.
Frequently Asked Questions
Quick answers to the most common questions — from delivery and shipping to returns and support.
How long does delivery take?
How long does delivery take?
Ireland, UK, and EU orders usually arrive within 3-5 days after dispatch. USA, Canada, Australia, and New Zealand orders typically arrive within 7–10 days. Other international orders may take slightly longer depending on location.
Do you offer free shipping?
Do you offer free shipping?
Yes — free worldwide shipping on orders over £50 / €60 / $65.
Can I return my order?
Can I return my order?
Yes — we offer easy returns if something’s not right.
Do you ship worldwide?
Do you ship worldwide?
Yes — we deliver globally.
Do I get tracking with my order?
Do I get tracking with my order?
Yes — tracking details are provided once your order has been dispatched.
Can I change or cancel my order?
Can I change or cancel my order?
If your order hasn’t been dispatched yet, we may be able to help — contact us as soon as possible.
I haven’t received my order confirmation or email updates?
I haven’t received my order confirmation or email updates?
Please check your spam or junk folder, as emails can sometimes end up there. If you still can’t find it, get in touch with us and we’ll resend your confirmation.